REFUND & FUTURE CREDIT POLICY

(“Refund Policy”)

 Flag Universal, Inc., and Dolphins Flag Football League’s affiliates and subsidiaries, including without limitation, require all potential participants and potential registrants (“Participant” or “Participants”) to fully understand, acknowledge, and agree to this Refund Policy before registering their child/ward.

Flag Universal, Inc. discourages Participants from registering only on condition of a specific team placement or coach assignment.  If participants are not assigned to a specific team, coach, or partnered with specific other participants, even if requested, refunds or future credits will not be issued. Neither refunds nor future credits will be issued to any Participant due to over-scheduling of the Participant or their child/ward. All Flag Universal, Inc. programs require a minimum commitment of two hours per week on a Sunday, depending on the respective league during the scheduled season. Participants who are unwilling or unable to make that commitment will not receive any refunds or future credits for missed practices or games. 

PARTICIPANT REFUND REQUEST

To request a refund or future league credit, please complete the Refund Request Form. All requests must be submitted via the form and received before the applicable registration deadline to be considered. Submission of a request does not guarantee approval.

Refund Requests Before the Registration Deadline

Refund requests received on or before the published registration deadline for the applicable season are eligible for a refund of the registration fees paid, less all non-refundable service, processing, transaction, and payment processing fees.

Refund & Credit Requests After the Registration Deadline

Following the registration deadline, team formation and league operations begin. During this period and prior to the start of the season, participants may be eligible for a partial refund or future league credit, subject to review by Flag Universal, Inc.

Any approved refund or credit will exclude all applicable non-refundable fees, including but not limited to:

  • Age Verification Fee

  • Equipment fees

  • Shipping charge

  • Service and processing fees

  • Payment processing fees

  • Applicable administrative fees

The registration deadline applies only to the published registration period and does not include any late-registration or waitlist periods.

Refund & Credit Requests After the Season Begins

Once the season has officially commenced, no refunds or future credits will be issued.

Participants who are unable to continue participation due to a documented medical condition or emergency may request consideration for a partial future league credit. Supporting documentation must accompany the request. Future credits are granted solely at the discretion of Flag Universal, Inc. No monetary refund will be issued for medical or emergency-related withdrawals after the registration deadline.

Non-Refundable Fees

The following items are non-refundable under all circumstances:

  • Service and processing fees

  • Payment processing fees

  • Shipping charges

  • Donations

  • Age Verification Fees

  • Merchandise and equipment purchases

Equipment

Equipment included with registration is non-refundable. Equipment may be replaced or exchanged in the event of a manufacturer's defect or if the requested size is unavailable. Requests must be submitted through the Merchandise Inquiry Form.

Method of Refund

Approved refunds will be credited to the original method of payment whenever possible. If the original payment method is unavailable, Flag Universal, Inc. reserves the right to issue payment by check to the primary guardian listed on the participant's account.

Ineligible Refund Requests

Refunds or future credits will not be issued under the following circumstances:

  • Requests received after the registration deadline, except as expressly permitted under this policy or the Force Majeure Cancellation Policy.

  • Participants suspended or removed from the league due to violations of the Parent Code of Conduct.

  • Registrations containing false or misleading information in violation of the Falsifying Information Policy.

Roster Changes

Roster changes requested after teams have been finalized are subject to approval and require the purchase of a replacement team jersey, in addition to a $10 administrative fee.

Force Majeure

This Refund & Credit Policy does not supersede the league's Force Majeure Cancellation Policy, which governs cancellations resulting from circumstances beyond the reasonable control of Flag Universal, Inc.

Submit a Refund Request

To request a refund or future league credit, please complete the Refund Request Form. Incomplete submissions may delay processing.

Submission of a Refund Request does not guarantee approval. All requests are reviewed in accordance with this policy and are subject to the sole discretion of Flag Universal, Inc.